DINGG — Terms and Conditions
1. Introduction
These Terms and Conditions ("Terms") govern your access to and use of the DINGG platform, including the DINGG website (https://dingg.app), the DINGG mobile application, and the DINGG Business (Vendor) application (collectively, the "Service"), operated by Vrienden Tech Private Limited ("Company," "we," "us," or "our"), a company incorporated under the laws of India.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
These Terms apply to two categories of users:
Business Partners: Salons, spas, beauty businesses, and their authorized staff who subscribe to and use the DINGG platform to manage their operations.
End Consumers: Individuals who interact with the DINGG platform through a Business Partner (e.g., booking appointments, receiving communications, or making payments at a salon that uses DINGG).
2. Definitions
"Platform" refers to the DINGG website, DINGG mobile application, DINGG Business (Vendor) application, APIs, and all related tools and services.
"Subscription" refers to the paid plan selected by a Business Partner to access premium features of the Platform.
"Content" refers to all text, data, images, software, and other materials available on or through the Platform.
"User Data" refers to any data entered into, processed through, or generated by the Platform by or on behalf of a user.
"End-Consumer Data" refers to personal information of end consumers that is processed through the Platform on behalf of a Business Partner.
3. Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction) to enter into these Terms as a Business Partner. End consumers must be at least 13 years of age to interact with the Platform. By using the Service, you represent and warrant that you meet the applicable age requirements and have the legal capacity to enter into a binding agreement.
4. Accounts and Registration
4.1 Business Partner Accounts
To access the DINGG platform as a Business Partner, you must create an account and provide accurate, complete, and current registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.
You may authorize staff members to access the Platform under your account. You remain responsible for all actions taken by authorized users under your Business Partner account.
4.2 End-Consumer Accounts
End consumers may create accounts or interact with the Platform through a Business Partner's DINGG-powered booking system. Your primary relationship is with the salon or spa you visit. DINGG facilitates the technology but does not independently control how the business uses your data — please refer to our Privacy Policy for details.
4.3 Account Accuracy
You agree to keep your account information accurate and up to date. We reserve the right to suspend or terminate accounts that contain false or misleading information.
5. The Service
5.1 What DINGG Provides
DINGG is a B2B SaaS platform that provides salons, spas, and beauty businesses with tools for appointment management and scheduling, customer relationship management (CRM), staff and resource management, point-of-sale and billing, marketing campaigns (SMS, email, WhatsApp, push notifications), loyalty programs and memberships, online booking and client-facing interfaces, inventory management, reporting and analytics, and AI-powered business tools.
5.2 Service Availability
We strive to maintain high availability of the Platform but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control. We will make reasonable efforts to provide advance notice of planned downtime.
5.3 Modifications to the Service
We reserve the right to modify, update, or discontinue any feature or aspect of the Service at any time. For material changes that affect existing Business Partner functionality, we will provide reasonable advance notice. Continued use of the Service after changes constitutes acceptance of the modified terms.
6. Subscription and Payment Terms
6.1 Subscription Plans
Access to premium features of the DINGG platform requires a paid subscription. Subscription plans, pricing, and features are detailed on our website and within the Vendor application. Subscription fees are charged per outlet on a monthly or annual basis as selected by the Business Partner.
6.2 Billing and Payment
Subscription fees are billed in advance for the selected billing period. All fees are quoted in the applicable currency and are exclusive of applicable taxes unless stated otherwise. Payment must be made through the payment methods accepted on the Platform.
6.3 No Refunds
All subscription fees are non-refundable. There will be no refunds or credits for partial periods of usage, unused features, or early termination of a subscription, unless otherwise required by applicable law.
6.4 Auto-Renewal
Each subscription plan automatically renews for subsequent periods of the same length as the initial term unless either party provides written notice of termination at least thirty (30) days prior to the expiration of the then-current term.
6.5 Price Changes
DINGG reserves the right to modify subscription fees at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle, and we will provide at least 30 days' advance notice of any fee increase.
6.6 Non-Payment and Suspension
In the event of non-payment or payment failure, DINGG may suspend or restrict access to the Service without liability. Access will be restored upon receipt of full payment of outstanding amounts.
7. Acceptable Use
7.1 General Conduct
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service in any way that violates any applicable local, state, national, or international law or regulation.
7.2 Prohibited Activities
You must not:
Copy, modify, reverse engineer, decompile, or attempt to extract the source code of the Platform or any part thereof.
Create derivative works based on the Platform.
Use the Platform to send unsolicited communications (spam) or communications that violate applicable telemarketing or data protection laws.
Interfere with or disrupt the integrity, security, or performance of the Platform.
Attempt to gain unauthorized access to other users' accounts or data.
Use the Platform in a manner that could damage, disable, or impair the Service.
Sublicense, resell, or redistribute access to the Platform without written authorization from DINGG.
Upload or transmit viruses, malware, or other harmful code.
7.3 Communication Compliance (NDNC / DND)
Business Partners are solely responsible for ensuring compliance with applicable Do Not Call (DNC), National Do Not Call (NDNC), and similar regulations when using DINGG's communication features (SMS, WhatsApp, email campaigns). The Business Partner assumes full liability for any complaints arising from non-compliant communications. In the event of a verified NDNC/DND violation, DINGG reserves the right to immediately suspend the Business Partner's account and impose a penalty of up to ₹25,000 per violation.
8. Intellectual Property
8.1 DINGG's Intellectual Property
The Platform, including all software, design, text, graphics, logos, trademarks, and other content, is the exclusive property of Vrienden Tech Private Limited or its licensors. All intellectual property rights are reserved. Nothing in these Terms grants you any right, title, or interest in the Platform beyond the limited license to use the Service as described herein.
8.2 Limited License
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose.
8.3 Your Content
You retain ownership of any content, data, or materials you upload to or create within the Platform ("Your Content"). By using the Service, you grant DINGG a limited, non-exclusive license to process, store, and display Your Content solely to the extent necessary to provide the Service to you.
8.4 Feedback
If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant DINGG a perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Platform without any obligation to you.
9. Data Ownership and Processing
9.1 Business Partner Data
Business Partners retain ownership of all data they input into the Platform, including end-consumer data. DINGG processes this data solely to provide the Service and in accordance with our Privacy Policy and any applicable Data Processing Agreement.
9.2 End-Consumer Data
End-consumer data processed through the DINGG platform is controlled by the respective Business Partner. DINGG acts as a data processor and does not use end-consumer data for its own independent purposes. End-consumer data is siloed per Business Partner and is never shared across businesses.
9.3 Data Export
Business Partners may request export of their data (including customer records) in a structured format. Upon termination of a subscription, DINGG will make data available for export for a reasonable period before deletion, as specified in our Privacy Policy.
9.4 Aggregated Data
DINGG may use anonymized and aggregated data (from which no individual or business can be identified) for product improvement, analytics, benchmarking, and research purposes.
10. Third-Party Services and Links
The Platform may integrate with or contain links to third-party services, websites, or applications (including payment gateways, messaging services, and analytics tools). These third-party services operate independently and are subject to their own terms and conditions and privacy policies. DINGG is not responsible for the content, functionality, privacy practices, or availability of any third-party service.
11. Mobile Application Terms
11.1 App Usage
By downloading and using the DINGG or DINGG Business mobile application, you agree to these Terms. The applications are available on Android and iOS platforms. System requirements may change over time, and you may need to update the app to continue using it.
11.2 Device Security
It is your responsibility to maintain the security of your device. We recommend that you do not jailbreak or root your device, as this may compromise security features and affect the app's functionality.
11.3 Connectivity
Certain features of the app require an active internet connection. DINGG cannot be held responsible for limited functionality due to lack of internet access. You are responsible for any data charges incurred through your mobile network provider while using the app, including roaming charges.
11.4 Updates
We may release updates to the app from time to time. We recommend accepting all updates to ensure optimal performance and security. We reserve the right to discontinue support for older versions of the app.
12. Website-Specific Terms
12.1 Website Content
All content on the DINGG website is the property of Vrienden Tech Private Limited unless otherwise stated. You may not republish, sell, rent, sublicense, reproduce, duplicate, or redistribute any content from the website without prior written consent.
12.2 User Comments and Submissions
If the website provides areas for user comments or submissions, you are solely responsible for the content you post. Comments must not contain defamatory, offensive, or unlawful material, nor infringe upon any third party's intellectual property rights. We reserve the right to remove any content that violates these Terms.
By posting content on our website, you grant DINGG a non-exclusive license to use, reproduce, and display such content in connection with the Service.
12.3 Hyperlinking
Organizations may link to our website provided that the link is not deceptive, does not falsely imply sponsorship or endorsement, and fits within the context of the linking party's site. No use of DINGG's logo or artwork is permitted without a trademark license agreement. We reserve the right to request removal of any link to our website at any time.
12.4 iFrames
You may not create frames around our web pages that alter the visual presentation or appearance of our website without prior written permission.
13. Limitation of Liability
To the maximum extent permitted by applicable law:
DINGG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunity, arising out of or in connection with your use of the Service.
Our total cumulative liability for any claims arising under these Terms shall not exceed the total subscription fees paid by you to DINGG in the twelve (12) months immediately preceding the event giving rise to the claim.
DINGG does not guarantee that the Service will be error-free, uninterrupted, or free of harmful components. We provide the Service on an "as is" and "as available" basis.
14. Indemnification
You agree to indemnify, defend, and hold harmless Vrienden Tech Private Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, your violation of any applicable law or regulation, any content you submit or transmit through the Service, or your infringement of any third party's rights.
15. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of dealing.
DINGG does not warrant that the Service will meet your specific requirements, that results obtained from the Service will be accurate or reliable, or that defects in the Service will be corrected.
16. Termination
16.1 By Business Partners
You may terminate your subscription at any time by providing written notice at least 30 days before the end of your current billing cycle. Termination does not entitle you to a refund of any prepaid fees.
16.2 By DINGG
We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms, fail to pay subscription fees, engage in activities that harm the Platform or other users, or if required by law.
16.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. You must stop using the Platform and, if applicable, delete the application from your devices. DINGG will make your data available for export for a reasonable period following termination, after which it will be deleted in accordance with our Privacy Policy.
Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) will continue to apply.
17. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.
Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiations for a period of at least 30 days.
18. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated by posting the revised Terms on our website and updating the "Last Updated" date. For Business Partners, we may also provide notice via email or in-app notification.
Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.
19. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy and any applicable subscription agreement or Data Processing Agreement, constitute the entire agreement between you and Vrienden Tech Private Limited regarding the use of the Service and supersede all prior agreements and understandings.
21. Contact Us
For any questions or concerns regarding these Terms:
Vrienden Tech Private Limited Email:support at dingg.app
