A stylist moves on, and the next one starts the client from scratch.
Visits, formulas and pinned notes stay on the client's profile, open to whoever does her next service
Salon CRM in Oman Every visit remembered. Every formula on file. Every client still yours.
DINGG's salon CRM keeps one profile per client: every visit and service, colour formulas and pinned notes, signed consultation forms, spend, dues, packages and the WhatsApp chat, shared across your branches and open only to the roles you allow.
4.9 from 1,700+ Google reviews5,000+ outlets in 16 countries
Salons, spas and clinics across the Gulf run on DINGG
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How DINGG works: one day at a salon, spa or clinic
From booking to checkout, payment to commission: everything your team sees, on real DINGG screens.
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Salon CRM, explained
What is a salon CRM?
A salon CRM keeps everything the salon knows about a client in one profile: who she is, what she had, what she prefers and what she has paid for. In DINGG the profile fills itself from bookings, bills, forms and WhatsApp, so the knowledge stays with the salon when the team changes, and every branch sees the same client.
- Visits, services, formulas and pinned notes
- Signed consultation forms on the profile
- Who is due back, with the chat one click away
Quick answer: A salon CRM is the salon's client record: each client's visits, colour formulas, notes, signed consultation forms, spend and packages in one profile shared across branches, with access set by role. DINGG builds it in Oman from every booking, bill and WhatsApp chat, and shows who is due back.
Why it matters
Know every client, and keep her data safe
Oman's Personal Data Protection Law asks for written consent before marketing messages, with fines of OMR 1,000 to 5,000 under Article 26.
Salon data from the US shows the biggest drop comes between a client's first visit and her second, and knowing her on that second visit is what closes it. DINGG keeps every visit, formula, note and signed form on one profile, open only to the roles you allow, with phone numbers masked and every export logged.
- OMR 5,000maximum fine under Article 26 of Oman's Personal Data Protection Law: keep each client's consent on her profileRoyal Decree 6/2022
- 45%of first visits turn into a second at an average salon, 70% at the top 10% (US): knowing her on visit two brings her backBoulevard platform data, 2023 (vendor)
See a full client profile in a 30-minute demo
Sound familiar?
When client history lives in one person's memory
Consultation forms on paper, filed somewhere at the back.
Consultation and consent forms signed on the phone and saved to the profileConsent and intake forms
A regular visits another branch, and the desk there knows nothing about her.
One client list across branches, with her spend added up everywhere
Nobody knows who is due back this week.
An Opportunity board of who is due back, with her chat one click awayClient retention
From Google reviews
What salon owners say about DINGG
Verified reviews of DINGG on Google
AS
★★★★★
DINGG has made managing our salon much easier. We can handle appointments, billing, and customer records in one place. The software is user-friendly and helps us keep our daily operations organized.
Alizeh SalonGoogle review · Oct 2026
★★★★★
We are using DINGG from last 2 years. It is really very useful software for salons. User friendly. The team is very helpful and available to support us, whenever our team have any kind of doubt.
Studio DyulokaGoogle review · Dec 2025
★★★★★
We incorporated DINGG recently and must say it is so convenient to use. We have been able to manage our salon operations more effortlessly. The team also has been available whenever needed and sorted any doubts immediately.
Looks Salon, Vega CityGoogle review · Dec 2025
★★★★★
DINGG softwear is very easy to use and helpful for managing daily salon operation .
Shaurozz Hair & BeautyGoogle review · Aug 2026
Client profiles in DINGG
One profile, built from every visit
Profile
Everything about a client, on one screen
Visits and services, colour formulas, pinned notes by type, family members, spend, dues, wallet and packages, and her upcoming, past and cancelled appointments, at the desk or on the DINGG app. Every feedback rating sits with the visit it belongs to, and birthdays and anniversaries show at billing.
- Formulas and pinned notes
- Service history and ratings
- Family, spend, dues and packages
AI client brief
A short brief on every client, before she sits down
Before each appointment, AI sums up the client for the stylist from her profile: her recent visits and services, the notes pinned on it, her colour formula and what she usually spends. Whoever does her next service starts it knowing her.
- A brief before every visit
- Built from her own profile
- Pinned notes first
Forms
Consultation and consent forms on the profile
Build consultation and consent forms in DINGG Studio and send them automatically on booking, check-in or checkout. The client signs on her phone, and the signed form is stored on her profile with the time it was submitted.
- Sent on booking or check-in
- Signed on the phone
- Stored with a timestamp
Due back
Who is due back, this week
The Opportunity board lists clients due back by week, with the source, notes, last visit, total visits, spend and services on each card. Filter by priority and open the WhatsApp chat in one click.
- Due back by week
- Priority filter
- Chat in one click
Enquiries
Enquiries kept apart from clients
New enquiries stay as contacts until they book, with a lead source, a type from hot to cold, an owner and a follow-up date. Chats that start from a click-to-WhatsApp ad carry the ad they came from.
- Clients and contacts kept apart
- Lead source and follow-ups
- Ad source on WhatsApp enquiries
Access
Client data only for the roles you allow
Set who can see phone numbers, export client lists or edit records, branch by branch. Numbers can be masked, every export is logged, and logins can be protected with two-factor authentication and approved IP addresses.
- Phone masking by role
- Export logs
- Two-factor login and IP approval
Ask us how your client list moves to DINGG in the demo
Switching is easier than you think
Bringing your client list to DINGG
Your client history comes with you, so the first day on DINGG starts with every regular already on file.
1
Import
clients, visit history, notes, packages and points from a spreadsheet
2
Check
rows that don't import come back in a file you can fix
3
Training
in English or Arabic for the desk and the team
4
Support
on WhatsApp, from set-up onwards
★★★★★
Compare to other software I found DINGG Software much easier to use. Perhaps that's because of the training i received…
MN
★★★★★
They were very helpful in migrating the customer base from ZENOTI to DINGG.
LS
★★★★★
…Smart scheduling, smooth POS, and easy client history tracking make daily operations effortless. The support team is quick and helpful every time.
Plan your move to DINGG in the demo
Questions, answered
Salon CRM: frequently asked questions
What is the best salon CRM in Oman?
Look for one profile per client with visits, formulas, notes, signed forms, spend and packages, shared across branches, with access set by role and a list of who is due back. DINGG builds this from every booking, bill and WhatsApp chat.
Which salon software keeps client history and notes?
DINGG does: one profile per client with visits, colour formulas, pinned notes, signed consultation forms, ratings, spend, dues and packages, an AI brief before each visit and the Opportunity board of who is due back, across every branch.
Can I keep colour formulas and notes on the client's profile?
Yes. Save colour formulas and notes by type and pin the important ones, so they are the first thing the next stylist sees.
What happens to client history when someone in the team moves on?
It stays with your salon. Every visit, formula and note is on the client's profile, and phone numbers can be masked by role, so the client list stays with the business.
Does DINGG keep in touch with clients after a visit?
Yes. Thank-you and come-back messages follow each visit on their own, and birthday and anniversary wishes go out on the day, using the dates on her profile. Clients who are due back appear on the Opportunity board.
Can clients sign consultation forms digitally?
Yes. Forms built in DINGG Studio go to the client on booking, check-in or checkout; she signs on her phone and the form is saved to her profile with a timestamp.
Does every branch see the same client?
Yes. One client list runs across your branches, with her spend added up across all of them, and roles decide who can see and edit what.
Can I hide client phone numbers from staff?
Yes. Phone numbers can be masked by role, and every export of client data is logged with who did it.
Can I add my own fields to the client profile?
Yes. Add custom fields, such as an ID number or a preferred language, and choose which fields are mandatory.
How do I see which clients are due back?
The Opportunity board lists clients due back by week, with their last visit, spend and services, and opens the WhatsApp chat in one click.
Are enquiries kept separate from clients?
Yes. Enquiries stay as contacts until they book, with a lead source, an owner and a follow-up date.
Can I link family members?
Yes. Link family members so a mother and daughter keep their own history while sharing a package or membership.
Is DINGG a spa CRM too?
Yes. Spa clients get the same profile: treatments, therapists, notes, packages and signed intake forms, across your branches.
Does DINGG use spa or clinic words?
Yes. The wording changes with your trade (salon, spa, clinic or academy), and the app runs in 8 languages, Arabic and English among them.
Can I move from my current software?
Yes. Import clients, visit history, notes, packages and points from a spreadsheet yourself, with any rows that fail returned in a file you can fix, or have DINGG's team do it for you, even from a photo of your price list.
Free · Personalised · One-to-one
See your client profiles in DINGG
- The screens you'll use every dayWe'll load sample clients with formulas, notes and a signed form in the demo.
- Answers from a DINGG product specialistAsk anything, from VAT settings to branch-wise reports.
- Decide after you've seen itThe demo is free, and the decision stays yours.
AC
★★★★★
…it has made my life so much easier as a salon owner and the support from the team… has been incredible, they are literally just a call away to resolve any issues…
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