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Salon & Spa CRM Software Every client remembered. Every regular brought back.

DINGG's salon CRM software keeps a complete record of every client: visits, services, the stylist or therapist they prefer, colour formulas, notes, spend, dues, wallet and packages. The Opportunity board shows who is due back, every enquiry gets an owner and a follow-up date, and WhatsApp brings them in.

4.9 from 1,700+ Google reviews5,000+ outlets in 300+ cities

Trusted by 5,000+ salon, spa and clinic outlets all over India

  • Looks Salon logoLooks SalonBengaluru
  • Lemon Salon logoLemon SalonMumbai
  • Salon Apple logoSalon ApplePune
  • Capello Xpress Salon logoCapello Xpress SalonNagpur
  • Manea the Salon logoManea the SalonHyderabad
  • Nilaya Spa logoNilaya SpaBengaluru
Salon CRM, explained

What is salon CRM software?

Salon CRM software keeps everything you know about a client in one place, and uses it to bring her back. In DINGG the client record holds her history, notes, formulas, family, spend and dues, and the Opportunity board turns it into a list of who to call or message today.

  • Client record with visits, notes, formulas and family
  • The Opportunity board: who is due back, with spend and last visit
  • WhatsApp inbox with the client's details beside the chat

Quick answer: A salon or spa CRM stores each client's history, preferences and spend, and prompts the team to bring regulars back. DINGG's client record and Opportunity board do this, with WhatsApp campaigns, reminders and enquiry follow-ups built in.

Why it matters

A regular's history shouldn't live in one memory

Clients often come back for the person who knows their hair or skin, and in a sector where people change jobs often, a regular's colour formula, allergies and preferences can sit in one notebook or one phone. India's hair-dye standard asks for a skin test before PPD colour, so past reactions matter as much as a favourite shade.

A client record that holds every visit, formula, note and spend, open to the right people at the counter, keeps that knowledge with the salon.

Sound familiar?

When client history lives in people's heads

Client history lives in chats on personal phones, not in the business.

One client record and a shared inbox, owned by the business

A colour client's formula lives in one stylist's notebook.

Formulas and notes on the client record, for any stylist

A stylist moves on, and the next one starts the client from scratch.

Visits, formulas and notes stay on the client's profile, open to whoever does her next service

Regulars quietly stop coming, and you find out months later.

The Opportunity board lists who is due back, with last visit and spendSalon Client Retention Software

Leads from Facebook and JustDial land nowhere, with no owner and no call-back date.

Enquiries with an owner and a follow-up date, straight from Facebook ads and JustDial
From owners on DINGG

What owners say about DINGG

★★★★★
We incorporated DINGG recently and must say it is so convenient to use. We have been able to manage our salon operations more effortlessly. The team also has been available whenever needed and sorted any doubts immediately.
Looks Salon, Vega CityGoogle review · Dec 2025
Bannerghatta Road
★★★★★
it is good software to handle all purchase and expense i felt good using software
Arts & Cuts Family SalonGoogle review · Oct 2025
Sarjapur
★★★★★
Amazing Salon Management Software ever used, I liked ur billing , Inventory Management and multiple Reporting system a lot . very easy to operate...and Service is very prompt, Thanks DINGG team.
Shadab, Lemon SalonGoogle review · Aug 2024
12 outlets in Mumbai
★★★★★
This software has completely streamlined our salon workflow. Smart scheduling, smooth POS, and easy client history tracking make daily operations effortless. The support team is quick and helpful every time. Truly a game changer for our business.
Annie, Lemon Salondingg.app
★★★★★
DINGG Software has been a boon for my Business. I have been using the software since 3 years and for sure i can say that they have the most apt and responsive technical team.
Hairitage Salon, MumbaiGoogle review · Aug 2024
★★★★★
It been a year now, use DINGG Software, its the best software for salon use, will highly recommand for all.
Backstage SalonGoogle review · Mar 2025
Colaba
★★★★★
Highly recommend this software.happy with their professionalism and costumer service ..
Perk Up SalonGoogle review · Jan 2025
Powai
The client record in DINGG

Know every client, bring every regular back

Client record

The full story of every client

Visits, services, stylists, products, notes, colour formulas, family members, spend, dues, wallet and packages, with every feedback rating beside the visit it belongs to and the consent forms she signed, on one record any authorised team member can open at the desk, at the station or on the DINGG app.

  • Notes and formulas
  • Ratings and signed forms with each visit
  • Spend, dues and wallet
Client brief

A short brief on every client, before she sits down

Before each appointment, AI sums up the client for the stylist from her profile: recent visits and services, the notes pinned on it, her colour formula, the products she buys, what she usually spends and an add-on worth suggesting, so a recommendation fits her history.

  • Brief before every visit
  • Built from her own profile
  • An add-on that fits her
AI Salon Software
Opportunity board

Who is due back, this week

The Opportunity board lists clients due for their next visit, with source, notes, last visit, total visits, amount spent and services. One tap opens the chat.

  • Due-back list by week
  • Priority filter
  • Chat from the card
Salon Client Retention Software
Enquiries

Salon enquiry management: a call back for every enquiry

Enquiries from Facebook ads, click-to-WhatsApp ads, JustDial and your booking site land in DINGG with their source, a type (hot, warm or cold), an owner and a follow-up date. They stay apart from paying clients, as contacts, until they book.

  • Enquiry source and type
  • Owner and follow-up date
  • Contacts kept apart from clients
Your fields

The details your salon needs

Add custom fields and make the ones you need mandatory, from her anniversary to how she takes her tea, note what she told you on a call, pin notes by type so the important ones show first, and link family members across branches.

  • Custom and mandatory fields
  • Pinned notes
  • Families across branches
Access

Client data only for the roles you allow

Set who can see phone numbers, export client lists or edit records, branch by branch. Numbers can be masked, every export is logged, and logins can be protected with two-factor sign-in and approved IP addresses.

  • Phone masking by role
  • Export logs
  • Two-factor sign-in and IP approval
Questions, answered

Salon and spa CRM: frequently asked questions

What is the best salon and spa CRM software in India?

One that keeps each client's history, notes, formulas and spend, shows who is due back and lets you reach them on WhatsApp, all inside the system that books and bills them. DINGG does this in one app.

Which salon software has built-in CRM features?

DINGG does: a client record with visits, formulas, notes, family, spend and dues; the Opportunity board of who is due back; enquiries with an owner and a follow-up date; an AI brief for the stylist before each visit; and phone masking with export logs, all inside the system that books and bills.

Does DINGG work as spa CRM software?

Yes. Spa clients get the same record: therapies, therapists, notes, packages and signed intake forms, across your branches.

Can DINGG manage salon enquiries?

Yes. Enquiries from Facebook ads, click-to-WhatsApp ads, JustDial and your booking site come in with their source, a hot, warm or cold type, an owner and a follow-up date, and stay apart from paying clients until they book.

Can I store colour formulas and client notes?

Yes. Colour formulas and notes, such as what a client tells you about her scalp or skin, sit on the client record for any stylist you allow to see it.

How does DINGG show which clients are due back?

On the Opportunity board. Move week by week, filter by priority, then open each client's chat straight from their card.

What happens to client history when someone in the team moves on?

It stays with your salon. Every visit, formula and note is on the client's profile, and phone numbers can be masked by role, so the client list stays with the business.

Can a client keep a prepaid balance with us?

Yes. Add money to her wallet on any bill and she spends it on later visits at the branches you choose; refunds can go back to the wallet too, and the balance shows on her record.

Can staff see clients' phone numbers?

Only if you allow it. Numbers can be masked on staff logins, and every export is logged.

Does DINGG use spa or clinic words?

Yes. The wording changes with your trade (salon, spa, clinic or academy), and the app runs in 8 languages, four of them Indian.

Can I move my client list from my current software?

Yes. Import clients, history, memberships and stock from a spreadsheet yourself, or have DINGG's team do it for you, even from a photo of your price list.

Free · Personalised · One-to-one

See the client record in DINGG

  • The screens you'll use every dayWe'll show a client's full history and your Opportunity board in the demo.
  • Answers from a DINGG product specialistAsk anything, from GST settings to branch-wise reports.
  • Decide after you've seen itThe demo is free, and the decision stays yours.
★★★★★
…it has made my life so much easier as a salon owner and the support from the team… has been incredible, they are literally just a call away to resolve any issues…
Alpa Chheda, salon ownerGoogle review · Jan 2026
Front desk of an Indian salon taking a UPI payment

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